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FAQ


Product Questions:

What is hemp?

Cannabis sativa plants with less than 0.3% THC are considered hemp.  Hemp is non-psychoactive.  Hemp is legally used to produce topical products, food supplements, textiles and an endless supply of other products.  Learn more about the use of cannabis over the last centuries here.

What is the difference between Relieve, Awake and Relax products?

All three lines are pain relieving, but each line contains a unique signature blends of essential oils leading to different scents and effects.  Find the perfect product for you by exploring our product table 

Why are the essential oils important?

Essential oils have been used for thousands of years to treat disease, improve mood, increase sleep, stimulate the mind and hundreds of other applications.  Learn more about the oils we use in our signature blends and what makes them special at  Our Basic Ingredients.

How can I find out more information about Basic Jane products?

Each product has an individual product page.  If you have any additional questions, you can contact us at info@basicjane.com

What is Cannabidiol (CBD)?

Cannabidiol is a cannabinoid produced by cannabis plants.  Cannabidiol is not psychoactive and can be made by either hemp (legal <0.3% THC) or marijuana (illegal >0.3% THC plants) plants. 

Where are Basic Jane products manufactured?

All Basic Jane products are proudly manufactured in the United States. 

Will my products expire? 

While the products do not have a formal expiration date, it is recommended that they be used within 12 months of opening the product for best results. 

Order Questions:

How do I use a promocode? 

Promocodes can be used during checkout by adding the codes into the discount box on the address screen. It is not possible to use two promocodes at a time

How can I change my order?

Please contact us at info@basicjane.com as soon as possible.  We attempt to fill all orders within a few hours of receiving the order so please contact us quickly.   

What are the advantages of being added to your email list? 

It allows you access to select discounts and product updates. 

How can I become a distributor? 

Thank you for your interest! Please complete the distributor form and we will contact you.

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